Drive customer service by nurturing existing client relationships while driving revenue growth through upselling, cross-selling, and new business acquisition
Key Responsibilities
- Account Retention: Manage a portfolio of client accounts, ensuring long-term satisfaction and resolving day-to-day issues.
- Revenue Growth: Identify cross-selling, upselling, and repeat business opportunities within current accounts.
- New Business: Generate leads and convert prospects through networking and direct outreach.
- Pipeline Management: Maintain accurate CRM records, track sales metrics, and forecast revenue.
- Cross-Functional Liaison: Coordinate with technical, operations, and finance teams to deliver solutions